CENTRE CO-ORDINATOR
We currently have an opportunity for a person seeking to take on a
challenging and key role within the Cork Sexual Violence Centre. The
ideal candidate will be passionate about promoting our services and
addressing the needs of our busy Centre and will interact with both
our clients and counsellors to ensure we provide the highest standards
of service and confidentiality.
We are looking for someone who is a self-starter, is both creative and
organised, is highly computer -literate and is comfortable working
both individually and as part of a busy team. You must be passionate
about supporting and promoting our services and have a high level of
integrity and respect for the sensitive and confidential nature of our
service.
Reporting to the CEO, the Centre Co-Ordinator will act as the first
point of contact within our service and will be responsible for the
duties outlined below.
DUTIES & RESPONSIBILITIES:
* Be the first point of contact for all clients, ensuring each person
is met with in a sensitive, professional and welcoming manner.
* Ensure all calls / emails are documented in real-time on the
SalesForce system and pro-actively manage the call-back process.
* Greet and sign-in all clients and visitors to the Centre.
* Ensure all interactions within the Centre are dealt with
discreetly and confidentially and adhere to all GDPR and best-practice
guidelines.
* Work closely with senior management, counsellors and the board to
ensure the smooth running of the Centre.
* Identify / implement process improvements and standard operating
procedures in order to increase the efficiency and effectiveness of
the Centre.
* Manage, review and develop internal administration systems to
ensure compliance with operational standards and to support the
efficient management of Client Services.
* Work with senior management on funding applications and proposals.
* Act as a key point of contact for staff queries, providing
administrative support and general assistance as required.
* Take responsibility for general facilities and IT management, and
liaising with external suppliers as required.
* Actively manage our social media platforms to maintain and
maximise our online presence, while ensuring all interactions are
professional and appropriate.
* Assist in the creation and promotion of Centre campaigns, identify
opportunities to increase awareness of the Centre and manage / support
the execution of these.
* Any other duties assigned.
REQUIREMENTS:
* 2+ years in a similar role desirable
* A third level qualification is beneficial but not critical.
* Excellent organisational and time management skills, with a proven
ability to plan effectively and achieve results within set deadlines.
* A flexible and positive approach, with the ability to multi-task
and display a professional and understanding approach to colleagues
and clients.
* Strong proficiency in MS Office, with an aptitude for
computer-based applications and a familiarity with CRM systems such as
SalesForce.
* Experience with Sales & Marketing and/or the use of social media
marketing tools.
* Experience with funding applications and funding proposals
* Excellent interpersonal and communication skills are essential.
TERMS & CONDITIONS:
Permanent, full-time contract (**Apply on the website**.5 hours per
week; Monday ? Friday). The successful candidate will work from the
Sexual Violence Centre Cork, 5 Camden Place, Cork City. The
remuneration for this role will be dependent on candidate experience
and access to a defined contribution pension scheme is also available.
APPLICATION PROCESS:
Applicants are invited to submit their up-to date CV and cover letter
demonstrating how they meet the above criteria to **Apply on the
website** no later than Wednesday 1st March **Apply on the website**.
Prospective candidates may contact us for a copy of the job
description if they wish.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
